FREQUENTLY ASKED QUESTIONS

Do I have to be a member of TOUR to take a class?
Nope! You can pay as you go. Individual classes can be purchased through our app, online, or at the studio. For a discounted class rate, consider purchasing a class package or membership.
How do I book a class?
You'll need to purchase a single TOUR or a TOUR package on tourcyclestudio.com, through our app, at the studio, or using MindBody Connect to reserve your spot in a class. We do recommend reservations be made ahead of class time to ensure availability and to give you the option to choose your favorite bike. Reservations may be made up to a week in advance. We do not accept unpaid reservations.
What time should I arrive to class?
If this is your first TOUR we recommend that you arrive at least 20 minutes before the class starts. We want you to have plenty of time to check-in, get a pair of shoes, select your bike and clip in! If this isn't your first TOUR, we recommend that you arrive 10 minutes before class time. 



Don't forget to give yourself extra time for parking. There is metered parking on Tchoupitoulas; the meters run from 8 a.m. to 7 p.m. and parking is free on Sundays. There is also a pay-to-park lot on Tchoupitoulas and St. Joseph if you're unable to find a spot on the street.
What do I need to bring to class?
  • You'll need cycling shoes equipped with SPD or Look clips for our stationary bikes. If you do not have your own pair of shoes, we have plenty here that are complimentary with your TOUR!
  • You'll want water to stay hydrated! Water is available for sale at TOUR, but we encourage you to bring your own refillable bottle! We have a water dispenser in the locker area.
  • Most importantly, make sure you enter the studio with a happy heart and a positive mind! We want to provide an uplifting, encouraging environment for your TOUR!
Anything else you prefer to bring can be stored in our complimentary lockers. No need to bring towels, we have plenty of those here for you to use!
What amenities do you offer?
We offer have complimentary shoe rental, towels, fresh fruit, and a water dispenser! Please bring a refillable water bottle.

During the class, you may choose to track your personal statistics using the monitors on the bikes. The studio itself is equipped with stadium style seating, and a state-of-the art sound system and LED lights.

To help you unwind after class, we have beautiful bathrooms with spacious showers, changing area, bath towels, bathrobes, and a complimentary array of toiletries.
What happens if I am late to a cycling class?
If you are not checked in at least 5 minutes before the start of class, your bike will be given away to a cyclist on the waitlist. Late arrivals will not be allowed to enter an in-progress class, which will result in the loss of a credit or cancellation fee. However, you may opt to take the following class if space is available to save your credit.
What is your cancellation policy?
A cancellation may be made via the app, online, or by calling the studio.  In order to cancel a class, you must unreserved at least 6 hours prior to the scheduled class time.  Once the bike is cancelled, the class will be returned to your package to be used at a future date. If you are a ClassPass rider, please note you must follow the ClassPass policies concerning class sign up windows, cancellations, and no shows.
What is your waitlist policy?
If you sign up for a class and enter the waitlist, the following considerations must be made:

  • By signing up for the waitlist, you are signing up for the class.
  • You may get bumped up from the waitlist several hours before class (an email and/or text notification will be sent).
  • If you are moved from the waitlist to the class list and do not take class you will be penalized as a no-show.
  • By removing yourself from the waitlist prior to class time you will NOT be penalized.
What is your refund policy?
We have a strict no refund policy; however, we do offer account credit if you would like to return one package in exchange for another.